Can I exchange items from an online order? March 29, 2022 15:32 You are welcome to exchange eligible items at any of our participating Mike's Bikes locations. Otherwise, items must be returned for a refund (click here to see how), and the new item purchased. Related articles How do I process a return? What If I received a damaged item? What size bike should I get? Fees related to shipping. What does the "i" stand for at the end of a model name? Comments 0 comments Please sign in to leave a comment.