In an effort to protect our valued customers, all orders are subject to verification. Should you receive a verification e-mail, please call our customer service team at 1-888-450-0123. In the unlikely event that you do not reach one of our associates, kindly leave a voice mail authorizing your order with your first/last name, billing information, as well as your order number. This call takes only a minute or so and will serve as verification of your order. If our team does not hear from you within 2 days, your order may be canceled.